Terms of Service

1. Acceptance and Scope of Terms

These Terms of Service (the "Terms") govern your access to and use of the online shop operated by us at usavehiue.com (the "Website") and the purchase of products or services through our platform. By accessing our Website, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our Website or services. These Terms constitute a legally binding agreement between you and us.

Contract Language

The contract shall be concluded in English. These Terms are available in English and other languages for your convenience. In case of any discrepancy, the English version shall prevail to the extent permitted by applicable law.

International Application

These Terms apply to users worldwide. Additional terms or requirements may apply based on your country or region of residence, as specified in relevant sections. Where local consumer protection laws provide greater protection than these Terms, those local laws shall apply to the extent required.

2. Definitions and Interpretation

In these Terms, unless the context requires otherwise:

• "We," "us," "our"refers to the operator of this Website as identified in Section 3
• "You," "your," "User"refers to the person accessing or using our Website or services
• "Consumer"means any natural person who is acting for purposes outside their trade, business, craft, or profession (definition may vary by jurisdiction)
• "Products"refers to goods and/or services offered for sale on our Website
• "Order"means your request to purchase Products from us
• "Contract"means the legally binding agreement formed between you and us upon our acceptance of your Order

3. Seller Information and Identity

We provide the following business information in compliance with applicable e-commerce regulations:

4. User Eligibility and Requirements

To use our services and place orders, you must:

• Be at least 18 years old or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts under the laws of your jurisdiction
• Provide accurate, current, and complete information during registration and checkout
• Maintain the security of your account credentials if you create an account
• Comply with all applicable laws and regulations in your jurisdiction
• Not be prohibited from using our services under applicable laws or sanctions

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe you do not meet these requirements or have violated these Terms.

5. Account Registration and Security

You may create an account to facilitate future purchases. When creating an account:

• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use
• You may not share your account or let others access it

We reserve the right to suspend or terminate accounts that violate these Terms or show suspicious activity.

6. Product and Service Descriptions

We strive to provide accurate product descriptions, specifications, and images. However:

• Product images are for illustration purposes and may not reflect exact appearance
• Colors displayed depend on your screen and may vary from actual products
• We do not warrant that product descriptions are complete, accurate, or error-free
• Product specifications are subject to change by manufacturers
• We reserve the right to correct errors in descriptions or pricing

Product Availability

All Products are subject to availability. We reserve the right to limit quantities, discontinue Products, or refuse Orders at any time. If a Product becomes unavailable after you place an Order, we will notify you and offer alternatives or a full refund.

Export and Import Restrictions

Certain products may be subject to export controls or import restrictions in your jurisdiction. You are responsible for compliance with all applicable trade regulations and import duties.

7. Pricing and Payment Terms

Price Information

All prices displayed on our Website are:

• Stated in EUR or the currency selected during checkout
• May include or exclude applicable taxes depending on your location (clearly indicated)
• Exclusive of delivery charges unless stated otherwise
• Valid at the time of display but subject to change without notice

Taxes and Duties

Depending on your location:

• EU customers:Prices include VAT at applicable rates
• Non-EU customers:Prices may exclude local taxes, customs duties, and import fees
• US customers:Sales tax may be added based on your state
• Other regions:You are responsible for any applicable local taxes, import duties, or customs fees

Payment Methods

We accept the following payment methods (availability may vary by region):

• Credit and debit cards (Visa, Mastercard, American Express, etc.)
• Digital wallets (PayPal, Apple Pay, Google Pay, etc.)
• Bank transfer (where available)
• Local payment methods as displayed during checkout
• Cryptocurrency (if offered and legal in your jurisdiction)

Payment must be received before we dispatch your Order unless otherwise agreed. We use secure payment processing and do not store your full payment card details.

Currency Conversion

If you pay in a currency different from your local currency, your bank or payment provider may apply currency conversion fees and exchange rates that we do not control.

Pricing Errors

If we discover a pricing error on our Website, we will inform you as soon as possible and give you the option to reconfirm your Order at the correct price or cancel it. If we are unable to contact you, the Order will be cancelled, and any payment refunded.

8. Order Process and Contract Formation

Technical Steps to Place an Order

To place an Order through our Website, follow these steps:

1. Browse Products and select items you wish to purchase
2. Add selected Products to your shopping cart
3. Review your shopping cart contents and quantities
4. Proceed to checkout by clicking the checkout button
5. Enter or confirm your delivery address
6. Select your preferred delivery method
7. Choose your payment method
8. Review the complete Order summary, including total price and applicable taxes/duties
9. Correct any input errors using the edit functions
10. Read and accept these Terms of Service
11. Submit your Order by clicking the final order button

Order Confirmation

When you submit an Order, you are making a binding offer to purchase. We will acknowledge receipt of your Order by sending you an email confirmation. This acknowledgement does not constitute acceptance of your offer.

The Contract is formed when we send you a second email confirming dispatch or when we deliver the Products to the carrier, whichever comes first. At this point, your Order becomes legally binding and cannot be cancelled except as provided in Section 10 (Cancellation and Returns).

Order Acceptance

We reserve the right to refuse any Order for any reason, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspicion of fraud or unauthorized transactions
• Inability to verify your identity or payment information
• Previous violations of our Terms
• Shipping restrictions to certain countries or regions
• Compliance with trade sanctions or export controls

Contract Storage and Accessibility

We store the contract text and will send you Order details via email. You can access your Order history through your account (if registered) or by contacting customer service. These Terms are available on our Website at all times and can be saved or printed for your records.

9. International Delivery and Shipping

Delivery Area

We ship to multiple countries and regions worldwide. Available destinations and shipping options will be displayed during checkout. Specific delivery restrictions may apply to certain regions or Products due to legal, regulatory, or logistical reasons.

Delivery Times and Performance

Estimated delivery times vary by destination and are provided during checkout and in your Order confirmation:

• Domestic delivery:Typically 3-7 business days
• International delivery:Typically 7-21 business days depending on destination
• Express shipping:Available for select regions

These are estimates only and not guaranteed delivery dates unless expressly agreed. Delivery times may be affected by customs clearance, weather conditions, or other factors beyond our control.

Customs and Import Procedures

For international shipments:

• You are the importer of record and responsible for compliance with local import laws
• Customs duties, taxes, and brokerage fees are your responsibility unless explicitly stated otherwise
• Customs clearance may cause delays beyond our estimated delivery times
• We will provide necessary customs documentation
• Refusal of customs charges may result in return to sender and forfeiture of refund rights

Delivery Charges

Delivery charges vary based on:

• Destination country and region
• Package weight and dimensions
• Selected delivery method
• Product type and special handling requirements

All applicable delivery charges are displayed clearly before you complete your Order and are included in the total price.

Risk Transfer

Risk of loss or damage to Products passes to you when you or a third party designated by you (other than the carrier) takes physical possession of the goods. This applies globally unless local consumer protection laws provide otherwise.

Failed Delivery and Tracking

If delivery fails due to your unavailability, incorrect address information, or refusal of customs charges, additional fees may apply. After multiple failed delivery attempts, the Order may be returned to us, and you will be responsible for return costs. We provide tracking information where available.

Delayed or Lost Shipments

If your shipment is significantly delayed or lost, please contact us immediately. We will work with carriers to resolve the issue and may offer a replacement or refund as appropriate.

10. Cancellation, Returns, and Refund Policy

For EU/EEA/UK Customers - Statutory Right of Withdrawal

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you have the right to withdraw from this Contract within 14 days without giving any reason, in accordance with applicable consumer protection laws.

The withdrawal period expires 14 days from the day on which you or a third party other than the carrier indicated by you acquires physical possession of the goods.

For Australian Customers - Australian Consumer Law

Australian consumers have rights under the Australian Consumer Law including rights relating to refunds, repairs, and replacements that cannot be excluded. These rights apply in addition to any voluntary return policy we offer.

For US Customers and Other Regions

We offer a 30-day return policy from the date of delivery. You may return Products for any reason within this period, subject to the conditions below.

How to Cancel or Return

To cancel an order or initiate a return, you must inform us by:

• Sending an email to: [email protected]
• Calling us at: +49 923 2017876
• Using our online returns portal (if available)
• Sending written notice to: 43 Winzererstraße, München, 80797, DE

Return Shipping and Costs

Return shipping arrangements vary by region:

• EU/EEA/UK:You bear the direct cost of returning goods unless we agree to cover it
• Other regions:Return shipping costs may be deducted from your refund unless the return is due to our error or defective products
• For defective or incorrect items shipped by us, we will cover return shipping costs worldwide

Products must be returned within 14-30 days (depending on your region) from the day you notify us of the return. We recommend using tracked shipping for returns.

Condition of Returned Products

To be eligible for a full refund:

• Products must be unused and in the same condition as received
• Products must be in original packaging
• All accessories, manuals, and components must be included
• You are only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

Refund Process

Upon receiving your returned products, we will inspect them and process your refund:

• Refunds will be issued within 14 days of receiving the return (EU/EEA/UK) or within 21 days for other regions
• We will use the same payment method you used for the purchase unless you agree otherwise
• Original shipping charges may be non-refundable (except where required by consumer protection laws)
• No fees will be charged for the refund transaction

Exceptions to Return Rights

Returns are not accepted for:

• Goods made to your specifications or clearly personalized
• Goods which can deteriorate or expire rapidly
• Sealed goods unsealed after delivery and not suitable for return due to health protection or hygiene reasons (e.g., cosmetics, intimate items, food)
• Sealed audio, video recordings, or software that were unsealed after delivery
• Digital content supplied in non-tangible form if delivery has begun with your prior consent
• Products damaged due to misuse or lack of care

Cancellation Before Shipment

You may cancel your Order before dispatch by contacting us immediately. If your Order has not yet been processed for shipping, we will cancel it and provide a full refund.

11. Intellectual Property Rights

All content on our Website, including text, graphics, logos, images, software, and compilation thereof, is our property or that of our licensors and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Permitted and Prohibited Use

You may view and download content for personal, non-commercial use only. You may not:

• Reproduce, modify, distribute, or display content for commercial purposes
• Remove copyright or proprietary notices
• Use content in ways that infringe third-party rights
• Reverse engineer or decompile any software
• Use our trademarks without written permission

12. User Content and Conduct Standards

If you submit reviews, comments, photos, or other content ("User Content"), you represent that:

• You own or have rights to the content
• The content is accurate and not misleading
• The content does not infringe third-party rights
• The content complies with applicable laws

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display the content in connection with our services.

Content Moderation

We reserve the right to remove, edit, or refuse to post any User Content that violates these Terms, applicable laws, or our community guidelines.

13. Prohibited Activities

You may not:

• Use our Website for fraudulent purposes or to impersonate others
• Scrape, harvest, or collect data using automated means
• Circumvent security measures or access restrictions
• Interfere with or disrupt our services or servers
• Resell Products without authorization
• Violate export controls or trade sanctions
• Use our services in ways that violate local laws in your jurisdiction
• Engage in price manipulation or fraudulent purchasing patterns

Violations may result in account termination, order cancellation, and legal action.

14. Warranties and Product Guarantees

Statutory Warranties (Region-Specific)

Your warranty rights depend on your location:

For EU/EEA/UK Consumers:Under applicable law, you are entitled to a legal guarantee that goods must conform to the contract. We are liable for any lack of conformity which exists at the time of delivery and becomes apparent within two years from delivery (or longer where required by national law).

For Australian Consumers:Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For US Customers:Products are covered by manufacturer warranties where applicable. Some states do not allow limitations on implied warranties, so limitations may not apply to you.

For Other Regions:Products are provided with reasonable skill and care and are fit for purpose. Manufacturer warranties may apply where available.

Your Remedies

If goods are defective or not as described, depending on your location you may be entitled to:

• Repair or replacement (free of charge)
• Price reduction
• Contract termination with refund
• Compensation for damages

Making a Warranty Claim

To make a warranty claim, contact us at [email protected] or +49 923 2017876 with:

• Your Order number
• Description of the defect or issue
• Photos or videos (if applicable)
• Proof of purchase

Disclaimer

To the extent permitted by law, we disclaim all warranties not expressly stated herein. Products are provided "as is" subject to applicable consumer protection laws.

15. Limitation of Liability

Unlimited Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Defective products under product liability laws
• Any other liability that cannot be excluded or limited under applicable law

Limited Liability

To the extent permitted by law:

• Our total liability for any claims shall not exceed the amount you paid for the relevant Products
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for losses caused by events beyond our reasonable control
• We are not liable for delays or failures in delivery caused by customs, carriers, or force majeure

Consumer Protection

These limitations do not affect your statutory rights as a consumer. Where consumer protection laws provide greater protection, those laws apply.

16. Indemnification

To the extent permitted by law and subject to consumer protection provisions, you agree to indemnify and hold us harmless from claims, damages, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of applicable laws or third-party rights
• Your misuse of our services or Products
• Your User Content

This indemnification does not apply to consumers to the extent prohibited by consumer protection laws.

17. Data Protection and Privacy

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including:

• EU General Data Protection Regulation (GDPR) for EU users
• UK GDPR for UK users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable privacy laws based on your jurisdiction

For details on how we collect, use, and protect your data, please review our Privacy Policy atPrivacy Policy.

18. Complaint Handling and Customer Service

For complaints about our Products or services, please contact us:

We aim to respond to all complaints within two business days, with the goal of resolving issues fairly and promptly.

19. Dispute Resolution

For EU/EEA/UK Customers

The European Commission provides an Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Our email for ODR purposes: [email protected]

We are willing to participate in dispute resolution procedures before consumer arbitration boards.

For US Customers

Most customer concerns can be resolved by contacting customer service. If we cannot resolve a dispute through customer service, you may have the option of binding arbitration in accordance with Arbitration Provider rules, or you may pursue your claim in small claims court.

For Other Regions

We encourage amicable resolution of disputes through direct communication. Alternative dispute resolution mechanisms may be available depending on your jurisdiction.

Class Action Waiver

To the extent permitted by law, you agree to resolve disputes individually and waive the right to participate in class actions. This provision does not apply where prohibited by law.

20. Applicable Law and Jurisdiction

Governing Law

These Terms are governed by the laws of EU, excluding its conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).

Consumer Protection

If you are a consumer:

• EU/EEA/UK consumers:You also enjoy protection of mandatory consumer protection provisions of your country of habitual residence
• Australian consumers:Nothing affects your rights under Australian Consumer Law
• US consumers:You retain all rights under applicable state and federal consumer protection laws
• Other jurisdictions:Local mandatory consumer protection laws apply where they provide greater protection

Jurisdiction

Subject to mandatory consumer protection provisions:

• For consumers:You may bring proceedings in either the courts of your country of residence or where we are established. We may only bring proceedings in the courts of your residence

21. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, or civil unrest
• Government actions, trade restrictions, or sanctions
• Pandemics or public health emergencies
• Labor disputes or strikes
• Utility failures or telecommunications disruptions
• Cyber attacks or system failures
• Supplier failures or transportation disruptions

If a force majeure event prevents performance for more than 30 days, either party may terminate the affected Contract with a full refund for undelivered Products.

22. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our business practices
• New legal or regulatory requirements
• Changes to our services or features
• Security or technical improvements

Changes will be posted on this page with an updated "Last updated" date. For material changes affecting your rights, we will provide advance notice by:

• Email notification to registered users
• Prominent notice on our Website
• Pop-up notification upon next login

Material changes become effective 14-30 days after notice (depending on jurisdiction requirements). Continued use after the effective date constitutes acceptance. Existing Orders remain governed by the Terms in effect at the time of Order placement.

23. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and any other referenced policies, constitute the entire agreement between you and us regarding use of our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity in connection with a merger, acquisition, or sale of assets, provided that your rights as a consumer are not adversely affected.

Translation

These Terms may be translated into other languages for your convenience. In case of any discrepancy between versions, the English version shall prevail to the extent permitted by applicable law.

Third-Party Rights

These Terms do not grant any third-party beneficiary rights except as may be required by applicable consumer protection laws.

24. Contact Information

For questions, concerns, or complaints regarding these Terms or our services, please contact us: